退货政策
Veyra Source Returns and Refunds Policy
At Veyra Source, we want you to be completely satisfied with your purchase. This Returns and Refunds Policy outlines the conditions, process, and timeline for returns and refunds on our platform. Please read this policy carefully before purchasing.
1. Return Period
1.1 Standard Return Period
You can return most items within 30 calendar days of receiving them.
Items must be in their original condition to be eligible for a refund (see Part 2 for details).
1.2 Extended Holiday Return Period
Items purchased between November 1st and December 31st can be returned until January 31st of the following year, provided all other return conditions are met.
1.3 Late Returns
Return requests after the 30-day return period are subject to acceptance at the seller's or Veyra Source's sole discretion and may incur a 15% relisting fee.
Items received more than 45 days prior will not be eligible for return. 2. Return Eligibility
2.1 Eligible Items for Return
Items must meet all of the following conditions to be eligible for return:
✅ Unused, unopened, and in its original packaging
✅ All original labels, tags, and seals are intact
✅ Includes all accessories, instructions, and gifts
✅ Not “Final Sale” or “Non-Returnable” items
✅ Return request submitted within 30 days
2.2 Non-Returnable Items
The following items are **Final Sale** items and are non-returnable or non-exchangeable:
❌ Opened nutritional supplements, vitamins, or peptide products — For hygiene and safety reasons, any health/wellness products that have been opened or have broken seals are non-returnable.
❌ Opened or used personal care products (skincare, cosmetics, oral care products)
❌ Customized or personalized products made specifically to order
❌ Clearance or Final Sale items marked as non-returnable at checkout
❌ Digital Products or Downloadable Content
❌ Gift Cards and Store Points
2.3 Defective or Damaged Goods
Defective, damaged, or incorrect goods are not subject to the above restrictions and can be returned even if opened.
Please report defective or damaged goods within 7 days of receipt (see Section 5).
3. How to Initiate a Return
3.1 Return Request Process
1. Log in to your Veyra Source account
2. Go to "My Orders" and select the order containing the item you wish to return.
3. Click **Request a Return**, select the item and the reason for return.
4. Provide **photos** of the item and its packaging (required for defective/damaged items).
5. Submit the request.
3.2 Approval
Return requests are typically approved within **1-2 business days**.
Once approved, you will receive a **Return Authorization (RMA) number** and return instructions via email.
Do not return items without an RMA number. Unauthorized returns may be refused or delayed.
3.3 Return Address
Please send the returned item to the address provided in your RMA confirmation email.
Please clearly write the RMA number on the outside of the package.
4. Return Shipping Costs
4.1 Buyer-Paid Returns
If you return the item due to **changing your mind**, ordering the wrong item, or simply not wanting it, you will be responsible for **return shipping costs**.
For buyer-paid returns, the original shipping cost **is non-refundable**.
4.2 Seller-Paid Returns
Veyra Source or the seller will cover return shipping costs if the return is due to any of the following:
✅ Defective or damaged product
✅ Wrong item sent
✅ Item does not match description
✅ Missing parts or accessories
In these cases, we will provide a **prepaid return shipping label** with the RMA confirmation email.
4.3 Shipping Insurance
We recommend using a trackable shipping service and purchasing shipping insurance for returns exceeding $75.
Veyra Source is not responsible for items lost or damaged during return shipping.
5. Defective, Damaged, and Wrong Items
5.1 Reporting Timeframe
Please report defective, damaged, or wrong items within **7 calendar days** of receiving the goods.
Reports submitted after 7 days may still be reviewed, but there is no guarantee that a resolution will be reached.
5.2 Required Documents
For claims regarding defective/damaged/wrongly shipped goods, please provide the following documents:
**Photograph of the product itself**, showing the defect or damage.
**Photograph of the original packaging** (carton, bubble wrap, etc.)
**Photograph of the shipping label on the outer packaging**
**A brief description of the problem**
5.3 Solutions
For verified defective/damaged/wrongly shipped goods, you can choose:
**Full Refund** — Including original shipping costs
**Replacement** — Free replacement of the new product (subject to stock availability)
**Store Points** — Equivalent to the purchase amount plus a certain amount.
A 10% discount may be available in some cases.
6. Refund Processing
6.1 Refund Time
After receiving and inspecting your returned item, we will process your refund within **3-5 business days**.
Once processed, the refund will be credited to your **original payment method**.
Please wait **5-10 business days** for the refund to appear on your bank or credit card statement (processing time varies by financial institution).
6.2 Refund Amount
**Full Refund:** Purchase price of the item + original shipping fee (for returns due to seller's fault)
**Partial Refund:** Only the purchase price of the item will be refunded (for returns due to buyer's fault; original shipping fee is not refundable)
**Relisting Fee:** For returned items that are returned after the due date or without original packaging, a relisting fee of up to 15% may be charged (at the seller's discretion).
6.3 Refund Method
Refunds will always be credited to the **original payment method** used at checkout.
If the original payment method is invalid, we will refund you in the form of store points at our discretion.
**No cash refunds.**
7. Exchanges
7.1 Exchange Policy
**Unopened, unused items** can be exchanged within the 30-day return period.
To exchange an item, please follow the return process (Part 3) and select "Exchange" as your preferred solution.
We will ship a new item after receiving and inspecting the returned item.
7.2 Exchange Shipping Costs
If the exchange is due to **buyer's own fault** (e.g., wrong size, color preference, etc.), you will need to pay the return shipping cost of the original item and the shipping cost of the exchange item.
If the exchange is due to **seller's error** (e.g., wrong item sent, defective item, etc.), all shipping costs will be borne by Veyra Source/seller.
7.3 Price Difference
If the price of the exchange item is **higher** than the original item, you will need to pay the price difference.
If the price of the exchanged item is **lower** than the original item, the price difference will be refunded to your original payment account.
8. International Orders
8.1 International Returns
Items from international orders can be returned within 30 days, subject to all other terms and conditions in this policy.
**International return shipping costs are borne by the buyer**, unless the return is due to seller error or product defect.
8.2 Customs Duties and Other Fees
Original customs duties, taxes, and customs clearance fees **are non-refundable**.
The buyer is responsible for any customs duties incurred during the return process.
Veyra Source is not responsible for items detained or confiscated by customs during the return process.
8.3 Recommended Carriers
For international returns, we recommend using carriers that offer tracking and insurance (such as DHL, FedEx, UPS).
9. Special Category Policies
9.1 Health Supplements (Peptides, Vitamins, etc.)
**Unopened health supplements** can be returned within 30 days, provided the packaging is intact.
**Opened or damaged health supplements** cannot be returned for hygiene and safety reasons, **unless** the product is defective or damaged upon delivery.
All health supplement returns must include the original bottle/container, label, and box.
*Disclaimer: The above statement has not been evaluated by the U.S. Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.*
9.2 Skin Care and Personal Care Products
Unopened skin care products in their original packaging can be returned within 30 days.
Opened or used personal care products cannot be returned for hygiene reasons, except in cases of product defects.
9.3 Laboratory Supplies and Equipment
Unused laboratory supplies in their original packaging can be returned within 30 days.
Used or contaminated laboratory equipment is non-refundable.
Custom or specially ordered laboratory equipment may incur a 25% restocking fee.
9.4 Clothing and Accessories
Unworn, unwashed clothing with tags intact can be returned within 30 days.
Final sale and clearance items are non-refundable.
10. Order Cancellation
10.1 Before Shipment
You can cancel your order **before shipment** and receive a full refund.
To cancel, go to "My Orders" and click "Cancel Order," or contact customer service.
Orders already in the processing stage may not be cancelable.
10.2 After Shipment
Once an order has been shipped, it cannot be cancelled.
You can refuse delivery or return items according to this return policy.
11. Frequently Asked Questions
Q: How long will it take for my refund to arrive?**
A: We will process your refund immediately after receiving and inspecting your return (3-5 business days). Refunds may take an additional 5-10 business days to appear on your bill.
Q: Can I return an item without its original packaging?
A: Items must be in their original packaging to receive a full refund. Returns without the original packaging may incur a restocking fee or be refused.
Q: What if my item arrives damaged?
A: Please take photos and inform us within 7 days of receiving the item. We will provide a prepaid return label and offer a full refund, exchange, or store points.
Q: Do I need to pay for return shipping?
Q: Do we cover the shipping costs?
A: If the return is due to our error (e.g., defective product, wrong item sent, or damaged product), we will cover the return shipping costs. If you change your mind, you will need to cover the return shipping costs yourself.
Q: Can I exchange instead of return?
A: Yes, unopened items can be exchanged within 30 days. Please select "Exchange" during the return request process.
Q: Can opened health supplements be returned?
A: No, for hygiene and safety reasons, opened or damaged health supplements cannot be returned unless the product was defective upon arrival.
12. Contact Us
For return inquiries, support, or any questions about this policy, please contact us:
Online Chat: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time, you can use our online chat service on our website.
By shopping at Veyra Source, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. This policy is part of the Veyra Source Terms of Service.
访问和浏览本网站即表示您同意受我们的服务条款和隐私政策约束。当您使用本网站提供的外部链接完成购买时，我们可能会获得佣金。含肽产品仅供体外实验室研究使用。
